evaluation of the current and future condition of the systems based on the customers’ needs/expectations
speciality consulting on transferring from current to future condition.
Design
design specifications of the system requested by the customer (architecture; functionality; project deployment planning, etc.)
Audit
impartial measuring of the compliance of an IT system against certain standards, rules, methodologies, normative documents or target goals
3-stage audit process: gathering information; actual evaluation; reporting
Implementation
Installation
basic energization of the system requested by the client.
Installation of hardware products is generally preceded by site preparation, which is usually the client’s responsibility.
Analysis/Consulting
Design
Configuration/adaptation
Audit
Technical assistance
the customer is assisted in carrying out specific operations on their own IT system.
Software development
creating/modifying software solutions according to the customer’s specific needs.
Specific training
training for the customers’ staff with a view to training IT skills in the requested areas of interest.
Post-Implementation
Technical assistance
proficient speciality support in repairing, developing, assembling or installing, testing, maintaining or any other kind of technical service in the form of training, improvement training, transfer of speciality technical information, skills, consulting services. Technical assistance includes verbal assistance (delivered by phone).
Maintenance
maintenance service; performed proactively, rather than determined by an event, upon the supplier’s initiative, according to a previously agreed schedule.
Dysfunction repair
corrective support services upon the customer’s initiative, on occurrence of unforeseen events. On a case-by-case basis, we can guarantee to solve these events according to predetermined rules (SLA – Service Level Agreement).
