CA Technologies Infrastructure Monitoring
Size your IT infrastructure correctly and increase performance. Automate the monitoring, analysis and diagnosis process for traffic that impacts on applications. Optimise time and resources assigned for management.

Integrated Solution

  • Based on the reliable, robust, highly scalable CA Technologies products.
  • Automatically monitors and shapes the infrastructure following a predictive performance assessment that enables continuous, correct adaptation to internal changes.
  • Proactively identifies degradations, infrastructure flaws and possible SLA violations. Issues predictive warnings to the targeted persons, thus substantially lowering non-operational time and average intervention time. Performs root cause analysis. Allows for management of warnings.
  • Consolidates the aspects of the IT infrastructure in one central console. Integrates data delivered by multiple monitoring systems. Enables quick, easy access to data.
  • Homogenises management procedures for hybrid media (physical, virtual, public or private cloud).
  • Supplies native support for multi-tenant use with information sharing within a safe environment.
  • Has a low overall ownership cost.


  • Multi-level enterprise solution with secure multi-organisation access.
  • Scalable for medium-size and large infrastructures. Enables the same features acording to the bundles licensed.
  • Is built on CA Unified Infrastructure Management (CA UIM), CA Spectrum and CA Network Flow Analysis (CA NFA) products. The components can be implemented individually, as needed.

Portfolio Categories:

Management and Monitoring Solutions 

CA Technologies Application Performance Management

Assess the real level of the services offered and the impact of incidents on the users’ experience. Formulate response actions based on an impartial view on IT and business requirements. Optimise applications and the support infrastructure to support ensuring SLAs.

CA Application Performance Management

  • Can monitor Java and .Net applications up to code level, to detect changes and sources of performance issues.
  • Measures response time between the components involved in the architecture of an application.
  • Quick response to incidents that impact the performance of applications. Sorts the events, identifies the sources of problems and analyses their main causes; measures the impact and priority of performance incidents. Formulates proactive action to ensure a quality experience for the end user.
  • Correlates information on transactions to the support infrastructure and sorts the applications by infrastructure.
  • Enables testing, reporting and accurate warning on the performance of web-based applications.
  • Supplies real-time information on the services provided and the SLA


The solution includes several functional components that comply with the requirements of enterprise applications. The most frequently used components are:

  • Fig.1: Introscope; architecture for a minima CA APM configuration.
  • Fig.2: display elements on the CA APM console.



CA APM is compatible with all key technologies and platforms:

  • Oracle, Sun One, Tomcat, Oracle Weblogic Server, Oracle WebLogic Portal, IBM Websphere Application Server, IBM WebSphere Portal, IBM WebSphere Application Server for Distributed Environments, IBM WebSphere MQ Connectors & Messaging System, SAP NetWeaver, BEA Weblogic server, IBM CICS Transaction Gateway, Microsoft SharePoint Portal.


Portfolio Categories:

Management and Monitoring Solutions 

CA Technologies Incident Management
Do you manage a large number of repetitive events? Is predictive warning necessary for possible SLA violations? Do you aim to optimise support activities and lower the pertaining costs? Do users ask for more mobility and data sharing on collaborative platforms?

Integrated CA Service Management Solution

  • Based on reliable, robust CA Technologies products, highly scalable, with social media and mobility features (access from desktop, tablets and mobile devices).
  • Multi-organisation collaborative platform. Self-service for technical staff and end users.
  • Ensures efficient request and incident management, with integration of a robust CMDB, authorisation flows, and signalling of corrective policies. Enables maximal control and process automation.
  • Proactively and automatically identifies degradation. Shortens the intervention time, with viewing of the impact.
  • Generates relevant diagnostics and reports for the business.
  • Has analysis capabilities for key users, decision makers and non-technical staff.
  • Has native support for multi-tenant use with information sharing within a safe environment.
  • Integrated good practice pack and out-of-the-box ITIL compliance (request, incident, problem, change, knowledge, asset and configuration management). Low overall ownership costs.


The solution

  • Multi-level, enterprise solution
  • Can be implemented with all components or only with a Service Desk Manager component and the ones needed for the features requested

Main components:

  • Service Desk Manager
  • Unified Self-Service
  • CMDB
  • Portfolio of Services
  • Body of Knowledge
  • Process Automation
  • Service Automation
  • Business Intelligence
  • LDAP for integration with various folders